Staff Engagement & Training
Retaining existing staff, as much as our ability to attract new talent, will be key to the success of the Group over the coming years.
We recognise that successful employee engagement revolves around good, regular internal communication. The need to maintain a proactive two-way exchange of information is key to understanding the key motivators of our staff.
We conduct regular staff surveys, gaining useful feedback which helps us to shape our people strategies. The last survey was undertaken in November 2010.
On a quarterly basis we communicate to all staff the performance of the Group against our strategic plans.
The provision of effective and consultative recruitment services relies upon the continuity and development of mutually beneficial business relationships. This same principle underpins the relationship between a business and its own people.
Personal development is a key factor in employee satisfaction and a growing business creates its own career opportunities for staff and we therefore continue to focus on and improve our talent management process.
By placing continued and significant emphasis on developing our staff skills and our continued investment in training, we have expanded our in-house learning and development capabilities this year.
We have also made further investment in our Graduate Training Programme to meet future demand for sales staff.
By enhancing our leadership training across the business we aim to ensure that all management staff have the required competency to manage and develop their own staff to a high level.
At the same time we are coaching our senior management team to aid their strategic thinking.